Apek Translation Service & the Apek Flow platform
Last updated: 20 July 2026
These terms govern use of the services provided by Apek Translation Service (“Apek”, “we”), including translation and localization services and the Apek Flow business messaging platform. By creating an account or using our services, the client (“you”) agrees to these terms.
Apek Flow is a software platform that lets a business connect its own WhatsApp Business account, manage customer conversations from a shared inbox, create and submit message templates, send and receive messages, and access these functions through an API. Optional translation support is delivered by Apek linguists where purchased.
Apek is an authorised Meta Tech Provider. Messaging is delivered over the WhatsApp Business Platform operated by Meta.
You must be a business or professional user, provide accurate registration information, and keep your login credentials and API keys confidential. You are responsible for activity carried out under your account, including by your team members.
You connect your own WhatsApp Business Account. You remain its owner. Your use of WhatsApp through Apek Flow must comply with Meta's WhatsApp Business Messaging Policy, Commerce Policy and applicable terms. Meta may restrict, suspend or ban numbers that break its rules; Apek has no control over such decisions.
You agree not to use the service to send unsolicited bulk messages to people who have not opted in, send unlawful, fraudulent, deceptive, harassing or hateful content, impersonate another business or person, transmit malware, attempt to gain unauthorised access to our systems or another client's data, or resell platform access without a written agreement with us.
We may suspend an account that breaches these rules, and will tell you why.
You retain ownership of your content, contacts and conversations. You grant Apek the limited right to process this data solely to provide the service to you, as described in our Privacy Policy. You are responsible for having a lawful basis to message your customers and for honouring their opt-out requests.
Subscription fees are stated in your plan or quotation and are payable in advance for each billing period. Meta charges per-conversation fees for WhatsApp messaging; these are passed through to you at cost and shown separately. Fees are exclusive of taxes unless stated. Late payment may lead to suspension after written notice.
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where practical. Support is provided during business hours in Bishkek (Mon–Sat, 08:00–21:00) by email and WhatsApp. Translation turnaround targets, where purchased, are set out in your service agreement.
The service depends on third parties including Meta, our hosting providers and telecommunications networks. Interruptions, policy changes or restrictions imposed by these parties may affect the service, and are outside our control.
Each party will keep the other's non-public information confidential. Apek's linguists and staff are bound by confidentiality obligations consistent with our ISO 17100:2015 certification.
You may cancel at any time, effective at the end of the current billing period. We may terminate for material breach, non-payment, or if required by law or by Meta. On termination you may export your data; we delete it within 90 days as described in the Privacy Policy.
The service is provided on a commercially reasonable basis. To the extent permitted by law, Apek is not liable for indirect or consequential losses, lost profits or lost business opportunities. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here excludes liability that cannot be excluded by law.
We may update these terms. Material changes take effect 30 days after we notify clients by email or in the dashboard. Continued use after that date constitutes acceptance.
These terms are governed by the laws of the Kyrgyz Republic. Disputes will be resolved in the courts of Bishkek, unless a separate written agreement provides otherwise.
Apek Translation Service
16 Chingiz Aitmatov Ave, Bishkek 720017, Kyrgyz Republic
Email: apektranslation@gmail.com
Phone: +996 700 447475
We are dedicated to excellence in delivering state of the art services with pocket-friendly prices..
Apek Translation Service Delhi, India
+996700447475
apektranslation@gmail.com
Apek Translation Service -An ISO Certified Translation company/agency in India, Kyrgyzstan, Kazakhstan, uzbekistan
