Apek Translation Service & the Apek Flow platform
Last updated: 20 July 2026
Apek Translation Service (“Apek”, “we”, “us”) provides translation, localization and business messaging services, including the Apek Flow platform — a cloud service that lets business clients manage WhatsApp Business conversations with their own customers. This policy explains what information we collect, how we use it, and the choices available to you.
Registered office: 16 Chingiz Aitmatov Ave, Bishkek 720017, Kyrgyz Republic. Contact: apektranslation@gmail.com, +996 700 447475.
Account information: name, business name, email address, phone number and billing details of client administrators and users.
Platform Data from Meta: when a client connects a WhatsApp Business account to Apek Flow, we receive and store, on that client's behalf: message content (text, images, documents, audio), sender and recipient phone numbers, contact display names, message timestamps and delivery statuses, message template content and approval statuses, and WhatsApp Business Account and phone number identifiers.
Technical data: IP address, browser type, log records and error diagnostics used to operate and secure the service.
Documents for translation: files and texts clients submit for translation, proofreading, localization or certification.
We use Platform Data for one purpose only: to deliver the messaging and translation service to the client that owns the conversation. Specifically, to display conversations in that client's inbox, send the client's replies, provide translations of those messages where the client has purchased translation support, submit and manage message templates, and produce usage reports for billing.
We use account and technical data to operate the service, provide support, prevent abuse and fraud, meet legal obligations, and communicate service notices to clients.
We do not sell personal data, use Platform Data for advertising or profiling, use one client's data to serve another client, or use message content to train machine learning models for unrelated purposes.
Each client's data is stored in a logically separated workspace. Access is limited to (a) users the client itself invites, and (b) Apek linguists and support staff assigned to that client's account, only to the extent needed to deliver the service. All Apek personnel and contracted linguists are bound by written confidentiality obligations, consistent with our ISO 17100:2015 certification.
We share data only with service providers necessary to run the platform, under contracts that restrict their use of it:
We may also disclose information where required by applicable law or valid legal process.
Our platform infrastructure is hosted in the European Union. Our teams operate from Kyrgyzstan, Kazakhstan and India. Where data is transferred across borders, we rely on contractual safeguards with our clients and providers.
Conversation and message data is retained for as long as the client's account is active, or until the client deletes it. On termination, client data is deleted within 90 days unless a longer period is required by law. Translation project files are retained per the client's service agreement. Backup copies are purged on a rolling schedule.
Depending on your jurisdiction, you may have the right to access, correct, export or delete personal data we hold about you, and to object to or restrict certain processing.
If you are an end customer who messaged a business using Apek Flow, please contact that business first — they control the conversation. You may also write to us and we will route your request to the relevant client.
To request deletion of your data, see our Data Deletion Instructions.
We protect data with encryption in transit (HTTPS/TLS), encryption of access tokens and credentials at rest, row-level access controls in our database, role-based permissions inside the platform, and restricted administrative access. No system is perfectly secure, but we work to industry-standard practices and review our controls regularly.
Apek Flow is a business service and is not directed to children under 16. We do not knowingly collect data from children.
We may update this policy as the service evolves. Material changes will be communicated to clients by email, and the “last updated” date above will change.
Questions about this policy or your data:
Apek Translation Service
16 Chingiz Aitmatov Ave, Bishkek 720017, Kyrgyz Republic
Email: apektranslation@gmail.com
Phone: +996 700 447475
We are dedicated to excellence in delivering state of the art services with pocket-friendly prices..
Apek Translation Service Delhi, India
+996700447475
apektranslation@gmail.com
Apek Translation Service -An ISO Certified Translation company/agency in India, Kyrgyzstan, Kazakhstan, uzbekistan
