Business Messaging Platform (SaaS)

Apek Translation Service is a translation and localization agency that also operates its own cloud messaging platform. Our clients are companies that need to communicate with customers in more than one language over WhatsApp — hotels, clinics, banks, e-commerce stores, manufacturers and service providers across India and the CIS.

Through our platform, a business connects its own WhatsApp Business account and manages all customer conversations from a single shared inbox. Our linguists work alongside the client's team, translating incoming messages and outgoing replies so a customer can write in Kyrgyz, Russian, Kazakh, English, Hindi or any other language — and always get an answer in their own language.

For businesses that prefer a hands-off approach, we also manage WhatsApp Business accounts on their behalf as an agency: setting up the account, handling day-to-day customer conversations, and reporting the results.

We use the information we receive through the WhatsApp Business Platform — such as messages, contact names and phone numbers — for one purpose only: to deliver the messaging and translation service to the client that owns the conversation.

Each client's conversations are kept separate. Message data is never shared with other clients, never sold, and never used for advertising or any purpose outside the service. Access is limited to the client's own team and the Apek linguists assigned to their account.

Apek Translation Service is an ISO 17100:2015 certified company, and the same confidentiality standards that govern our certified translation work apply to every conversation on our platform.