Data Deletion Instructions

Last updated: 20 July 2026

Apek Translation Service operates Apek Flow, a business messaging platform built on the WhatsApp Business Platform. This page explains how to have your data deleted, whether you are a business client or someone who messaged a business using our platform.

If you are a business client

You can delete data yourself at any time from your Apek Flow dashboard:

• Delete individual conversations or contacts from the Conversations and Contacts screens.
• Disconnect a WhatsApp number under Integrations to stop all further data collection for that number.
• To delete your entire organisation and all associated data, email us from your registered address (see below).

When you close your account, all conversations, contacts, message content and templates associated with your organisation are permanently deleted from our production systems within 30 days, and purged from encrypted backups within 90 days.

If you messaged a business that uses Apek Flow

Your conversation belongs to the business you contacted — they decide how long to keep it. To have it deleted:

1. Contact that business directly and ask them to delete your conversation. They can do this themselves in their dashboard.
2. Or write to us at the address below with the phone number you messaged from and the name of the business you contacted. We will forward your request to that business and confirm once it has been actioned.

Please note we can only identify your data if you tell us the phone number involved.

How to submit a deletion request

Send an email to apektranslation@gmail.com with the subject line “Data Deletion Request” and include:

• Your name and, if applicable, your company name
• The phone number or email address linked to the data
• The business you contacted, if you are an end customer

You may also message us on WhatsApp at +996 700 447475.

What happens next

We acknowledge every request within 5 business days and complete verified deletions within 30 days. We will confirm in writing when the deletion is complete. Some records may be retained where required by law (for example, invoices for tax purposes); we will tell you if that applies.

Related information

See our Privacy Policy for full details of what data we hold and why, and our Terms of Service for the agreement governing our platform.

Contact

Apek Translation Service
16 Chingiz Aitmatov Ave, Bishkek 720017, Kyrgyz Republic
Email: apektranslation@gmail.com
Phone: +996 700 447475